SULLIVAN COUNTY, NY (January 24, 2015) — Sullivan County Manger Joshua Potosek has announced immediate actions to address the Home Energy Assistance Program (HEAP) application process at the Department of Family Services. Starting this weekend 25 DFS staff members will be working on Saturday and 24 DFS staff members will be working on Sunday to process HEAP applications. There will also be 41 DFS staff assigned to work extended hours starting Monday and continuing through next week.
County Manager Potosek will be receiving updates on a daily basis to ensure that the backlog is addressed up expeditiously. If more staff from County administrative departments are necessary to work in conjunction with DFS staff in processing applications, filing paper work, and answering and returning phone calls, County Manager Potosek will work with departments to make staff available to DFS.
Additionally, the County has engaged a New York State HEAP certified provider agency to assist in processing applications.
All of these actions will significantly reduce the amount of unprocessed applications in a short amount of time. These additional resources will be in place until such time that we have ensured that everyone deserving of heating assistance has received it in a reasonable amount of time.
The County is committed to serving residents in need of services in a timely manner,” said Potosek. “I would like to personally thank the staff in DFS that have volunteered to work additional hours to alleviate this problem,” continued Potosek.
If You Are Applying For HEAP For The First Time You Can Apply:
Online: (Preferred Method)
Visit myBenefits.ny.gov and apply online. Your application will be received by the local HEAP unit at Department of Family Services in Liberty, NY as soon as you submit it online.
In person at the Department of Family Services office located at 16 Community Lane, Liberty, NY. If you are 60 years of age or older you may also apply at your local Office for the Aging at the Government Center located at 100 North Street, Monticello, NY.
For Information about the HEAP program please dial 2-1-1 or 845-807-0142.
What do I need for the application?
•A current fuel and/or utility bill or a statement from your landlord that your heat and/or utilities are included in your rent
•Proof of income for the previous 4 weeks
•Unemployment insurance award letter
•Bank statements, interest or dividend statements
•Pension award letter
•Copies of Social Security checks or direct deposit statements
•Business statements for the previous 3 months if you are self-employed or most recent income tax return with supporting schedules.
You may need to bring one of the following for each person in your household:
•Birth or marriage certificates
•School or baptismal records
•Social Security Cards
More information about the HEAP program can be found at https://otda.ny.gov/programs/heap/